Privacy Policy
Last Updated: August 19, 2026
At Wellcura, we understand that the information people share when seeking emotional, mental, spiritual, and wellbeing support can be deeply personal.
This Privacy Policy explains what information Wellcura collects, why we collect it, how it is used, when it may be shared, and the choices available to you.
Our goal is to handle your information responsibly and provide a clear understanding of how privacy works across the Wellcura platform.
1. Our Approach to Privacy
We design Wellcura with privacy and responsible data handling in mind.
We Don't Sell Your Personal Information
Wellcura does not sell your personal information or health-related information to advertisers or data brokers.
We use information collected through the platform primarily to provide, maintain, secure, and improve Wellcura and the services available through it.
We Limit Access
Access to personal information is limited to authorized users, specialists, staff, and service providers where access is necessary for legitimate platform operations or the delivery of requested services.
We Protect Information
We use appropriate technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service can guarantee complete security.
You Have Choices
Depending on the information and applicable requirements, you may be able to access, correct, export, or request deletion of information associated with your Wellcura account.
2. Information We Collect
The information we collect depends on how you use Wellcura.
Account Information
When you create an account, we may collect information such as:
- Full name
- Email address
- Phone number, where provided
- Account credentials and authentication information
- Profile information you choose to provide
Passwords are stored using appropriate security measures rather than being stored as plain text.
Appointment & Service Information
When you use Wellcura to find or book a specialist, we may collect information necessary to manage the service, such as:
- Appointment date and time
- Selected specialist
- Appointment status
- Booking and cancellation information
- Payment-related information where applicable
Information You Choose to Share
Wellcura may allow you to submit information through features such as community circles, prayer walls, testimonials, feedback forms, or other platform features.
The visibility of information depends on the feature and the choices available when you submit it.
Before posting personal information in a community or public area, consider whether you are comfortable with other authorized users being able to see it.
Technical Information
When you use Wellcura, certain technical information may be automatically collected, including:
- IP address
- Browser type
- Device type and operating system
- General usage and interaction information
- Security and diagnostic information
- Date and time of requests
This information helps us maintain platform security, troubleshoot technical problems, detect suspicious activity, and improve reliability.
3. How We Use Information
We may use information collected through Wellcura to:
- Create and manage your account.
- Provide requested services and platform features.
- Schedule and manage appointments.
- Facilitate communication between users and authorized specialists.
- Process applicable payments.
- Provide customer and technical support.
- Maintain platform security.
- Detect and prevent fraud, abuse, and unauthorized access.
- Monitor and improve platform performance.
- Maintain backups and recover information when necessary.
- Meet applicable legal and regulatory obligations.
We aim to collect and use information for legitimate and clearly defined purposes.
4. Consultations & Confidentiality
Information shared during a consultation may be sensitive and may also be subject to professional confidentiality obligations that apply to the individual specialist providing the service.
Wellcura provides the technology through which users and specialists can interact, but the confidentiality obligations of a particular specialist may depend on their professional role, applicable laws, professional standards, and the nature of the service provided.
Users should review the information provided by their specialist regarding confidentiality and the handling of consultation information.
5. Audio & Video Sessions
Where Wellcura provides audio or video consultations, communication is transmitted using security technologies designed to protect the connection between participants.
Unless a specific feature clearly states otherwise, Wellcura does not intentionally record or retain live audio or video consultations for general platform use.
If recording becomes available as an optional feature, users will be informed of the recording before it takes place and appropriate consent will be requested where required.
6. Community & Public Content
Some Wellcura features allow you to share information with other users. For example, you may choose to post:
- Prayer requests
- Wellness reflections
- Testimonials
- Discussion messages
- Support-circle contributions
Information posted in a public area may be visible to other users or visitors depending on the feature. Please avoid posting information that you do not want others to see.
Wellcura may remove content that violates our Terms of Care, creates a safety concern, or otherwise needs to be removed for legitimate platform or legal reasons.
7. When We May Share Information
Wellcura does not share personal information indiscriminately. Information may be shared in limited circumstances, including:
Providing Requested Services
Information may be made available to the specialist or service provider involved in delivering a service you have requested.
Service Providers
We may use trusted third-party providers for services such as hosting, infrastructure, communications, payments, security, analytics, and technical support. These providers receive only the information necessary to perform their services and are expected to handle information in accordance with applicable contractual and security requirements.
Legal Requirements
We may disclose information where required by applicable law, regulation, legal process, or a valid legal request.
Safety & Protection
Information may be disclosed where reasonably necessary to protect the safety, rights, or property of users, Wellcura, or others, or to address serious threats, fraud, abuse, or unlawful activity.
Where a specialist has separate professional or legal obligations regarding confidentiality and safety, those obligations may also apply.
8. Cookies & Similar Technologies
Wellcura may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, understand platform usage, and support security.
Some cookies may be essential for the platform to function correctly. Where required, users may be provided with choices regarding non-essential cookies and similar technologies.
9. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain legitimate business and security purposes, comply with legal obligations, resolve disputes, and enforce applicable agreements.
The appropriate retention period may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we may securely delete it, anonymize it, or otherwise dispose of it in accordance with applicable requirements.
10. Your Privacy Choices & Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal information. These may include the ability to:
- Request access to information associated with your account.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request an export or copy of certain information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain types of processing.
- Ask questions about how your information is handled.
Some requests may be subject to legal, security, or professional obligations that prevent us from fulfilling them immediately or completely. To make a privacy request, contact the Wellcura privacy team using the contact information provided on the platform.
11. Account Deletion
You may request deletion of your Wellcura account. After receiving a valid deletion request, we will take appropriate steps to process the request in accordance with our legal, operational, and data-retention obligations.
Some information may need to be retained for a limited period where required by law, necessary for legitimate security purposes, or required to establish, exercise, or defend legal claims.
Deleting your account may also result in the loss of access to certain services, appointments, records, or platform features.
12. Children's Privacy
Wellcura is not intended for use by children unless a particular service has been specifically designed and made available for them with the appropriate safeguards and permissions.
Where applicable, we take additional care when handling information relating to minors and follow relevant legal and safeguarding requirements.
13. Data Security
We use reasonable security measures appropriate to the nature of the information we process.
These measures may include secure communications, authentication controls, access restrictions, monitoring, backups, and other technical and organizational safeguards. Security practices are reviewed and improved as the platform develops.
Despite these measures, no digital platform or method of transmission can be guaranteed to be completely secure.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Wellcura, our services, applicable laws, or our privacy practices.
When significant changes are made, we may provide notice through the platform or other appropriate communication methods. The updated version will include a revised Last Updated date.
15. Contact Us About Privacy
If you have a question, concern, or request relating to your personal information or this Privacy Policy, please contact the Wellcura privacy team through the contact information provided on the platform.
We take privacy concerns seriously and will review appropriate requests in accordance with applicable requirements.
Last Updated: August 19, 2026
Have questions for our Privacy Team?
We are here to assist with any data or privacy inquiry.